Sakshan Sales Cum Training Program
We have organized Saksham, sales cum training program for the front line managers on 10th and 11th April’17 at Patna. It was a two days workshop designed to improve customer service, loyalty and overall productivity of the staff. It was conducted by a well-known trainer Mr. Faisal Wahedi from Grameen Foundation. The session was very interactive and covered topics like effective sales techniques, building credibility and trust amongst the customers. The program was attended by Branch Mangers, Unit Managers, Regional and Territory Managers.
Boulders Microfinance Training Program
At Saija we believe that skill and trained manpower is vital for the growth of Organization as a whole. We laid great stress on capacity building and consider its people as one of its assets. Over the years we have evolved work environment where one is encouraged to learn and grow, it lays emphasis on the acquiring of new skills. We have sent two of our best employees Ms. Nishi Sinha, Senior Manager HR and Mr. Ankit Kumar Gautam, Regional Manager Uttar Pradesh to attend Boulders Microfinance Training Program in July 2016 at Italy, Turin. It was a 21-day training program covered diverse aspects of Microfinance Industry.
Training on Ethics & Integrity at Workshop
Saija in collaboration with Benchmarker Solution conducted a two-day training session on “Ethics & Integrity at Workplace” on 15th & 16th July’16. We have covered 31 participants which included BMs on the first day and FEs and UMs on the second day.
Training on Customer Service
Today we are growing at a fast phase and at this juncture, ensuring customer service is high on priority. We have realized that they are one of the most important stakeholders of the organization. While keeping this in view we have organized training session on Customer Service on 13th & 14th June at Patna. For the same, we have invited Mr. Faisal Wahedi from Grameen Foundation conduct the session. The training covered end to end discussion on the customer service. The session was quite interactive and sharing of hands of experience with participants added glory to the session.
Workshop on Poverty Measurement Program
Mr Soubhagya Ranjan, Manager Strategy attended second phase of training on Poverty Measurement in Lucknow on 15th Dec’15, conducted by Grameen Foundation, sponsored by DFID & SIDBI. The second phase focused on “Management of Poverty data and its application” based on the PPI tool.
Training on Leaders For The Field Program
“Leaders for the Field Program” under the aegis of SIDBI and Grameen Foundation was organized on 8th & 9th October ’15 and 7th & 8th December’15 in Patna. The program was attended by Mr. Ankit Kumar Gautam (Regional Manager), Mr. Ranjeet Kumar (Regional Manager) Mr. Dhiraj Gopal (Head Internal Audit) and Mr. Shubham Vineet (Head Operations). It was a part of the three months extended program where our leaders were exposed to classroom training followed by webinar and online learning
Workshop on Financial Inclusion
Ms Nishi Sinha, Senior Manager HR & Ms Zareen, Manager, Training attended National Financial Inclusion Conference on 8 & 9 October 2015, at Hotel Ashok in New Delhi. The theme of the Conference was “Reaching the Unbanked through the Digital Revolution”. Ms Rashmi Sinha, Whole-Time Director shared her views as a panelist on the session on “Clean Energy Access” held on 9th October’15. The discussion was chiefly on challenges and recommendations related to tapping the potential of MFI to enhance access to finance for clean energy technologies.
Communication for Success
A two-day workshop on “Communication for Success” was held on 13th & 14th July’15 which was taken by renowned trainer & and life coach, Mr Faisal Wahedi of Grameen Foundation. The Workshop was attended by HODs, Regional Managers, Unit Managers and Branch Managers. The sessions were interactive and very useful more so as it was based on real life cases from microfinance industry.
“Skill Development Program” at RUDSETI Hajipur
The training was imparted on diverse modules related to Soft Skills, Behavioral Skills, MFI Specific Modules etc. Saija also partnered in the training program and sector specific related to the trainees work profile was imparted by the Training Team.
The event marked the successful completion of the training program by 23 trainees, who were awarded certificate by “RUDSETI” and appointment letters from “Saija Finance” for various profiles like Field Executive, Solar Executive and Branch office Executive.
The batch commenced on 4th July, 2015 at “Rudseti-Hajipur”.
A valedictory ceremony was held at Rudseti with Chief Guest Mr A.K Sharan (Lead District Manager-Vaishali ) gracing this occasion in the presence of Director Rudseti-Mr Durgesh Ranjan Sharda, Faculty members and representatives from “Saija”.
This program was one of a kind initiative under “Saija House”, with an aim of serving dual objectives:
1. In order to ensure that the rural unemployed population is trained with basic skills sets, which will make them employable in the MFI sector, having a very good growth potential and career prospect for the unemployed youths looking ahead for a platform.
2. To meet the ever-growing manpower requirements in “Saija Finance”, for its aggressive branch expansion plans in Bihar, UP and Jharkhand.
The stakeholders involved were:
1. Saija Sahyog
3. Employment Exchange-Hajipur (Govt of Bihar)
4. Saija Finance
Leadership Program for Mid Level Managers
Mr. Ranjeet, Unit Manager, Mr. Dhiraj Gopal Head (Internal Audit) and Mr. Soubhagya Ranjan, Assistant Manager, Operations attended the “Leadership Skills for Microfinance Mid-level Managers” (LMM), a five days hands-on Program organized by ACCION in Delhi which prepares the participants to manage and lead teams efficiently and effectively.
Risk Management Training
As a part of PSIG, SIDBI support, we had invited M2i to conduct Operational & Credit Risk Management Training for Internal Audit team from 2nd to 4th Feb’15. The session was conducted by Mr. Rahul Bist, with 13 years of experience in Microfinance, Micro enterprise and Grass Root development. The session was very effective as the pedagogy used were real life cases from Microfinance Industry.
Soft skills training for BMs, ABMs & HO Executives
To further enhance the soft skills of the Line Managers, a four day Management Development Program was organized from 11th to 14th Aug’14 by Training Department. We invited Ms Monika Agarwal, an independent trainer, with an experience of 14 years in Microfinance Industry to conduct the session on modules like Time Management, Leadership Skills, Team Building & Communication. The pedagogy used in the training were real cases from the microfinance industry.
Branch Manager’s training by MicroSave
As a part of PSIG, SIDBI support, a two member team of experienced trainers from MicroSave conducted Branch Manager’s Training for the BMs at Patna from 8th to 10th September’14. The program was attended by 2 UMs and 10 BMs. The session covered pertinent areas such as leadership, team management, planning, financial interpretation, delinquency management, customer service & retention, RBI and statutory compliances. The program was very well received as the pedagogy liberally used relevant case studies from microfinance industry.
Workshop on Human Resource Management
ACCESS ASSIST with support from SIDBI organized a workshop on Human Resources Management in microfinance with the objective of sharing key findings of the study on critical aspects of HR management and development and stimulates discussion on HR best practices in MFIs. The workshop was held in Mumbai which was attended by Ms. Rashmi Sinha (Senior. Advisor HR & NFL) and Ms. Nishi Sinha, Manager (Human Resource)